If you have an issue with your order, please send us an email at sales@phue.in, and we'll reach back to you right away.
Conditions for Returns
Since each piece is made post order, we do not accept returns at this point. However, you are eligible for returns only if:
- The product you receive has a genuine quality/manufacturing defect: issues with print on fabric, problems with fabric, etc.
Conditions for Exchange
Once sold through the web store, goods can only be exchanged for replacement if they meet our terms and conditions:
- Incorrect size or product has been delivered to you: the product does not match the item in the order confirmation email.
- The product you receive has a genuine quality/manufacturing defect: issues with print on fabric, problems with fabric, etc.
Within 7 Days
Our policy lasts 7 days from delivery. After that, we can't offer an exchange or refund.
Keep It Unused
Unworn, unused, tags attached, in the original packaging.
Reach Out
Email or call with your order number and reason for return. Include a photo if the item is defective.
We Respond
We review and get back to you within 48 working hours.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item, you should consider using a trackable shipping service.
All the pieces are quality checked several times; however, if you are not satisfied with the product received by you and it is faulty or damaged, please let us know via email. We shall see if we can replace the product depending on stock and availability. If we cannot return the product or remedy the fault, we will provide a refund of the same amount within 7 working days once the garment reaches us.
We Inspect
Your return is received and inspected. We'll email you either way.
Refund Processed
If approved, credit is issued to your original payment method.
Check Your Bank
Recheck your bank account first.
Call Your Card Company
It may take time before the refund reflects.
Contact Your Bank
There's often extra processing time on their end.
Still Missing?
Email us at sales@phue.in and we'll look into it.
Razorpay
Items sold during sales are not applicable for exchanges (unless there is a manufacturing defect).